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Where can I find the shop?

Which types of payment are supported?
Direct payment by bank transfer using EPS, VISA and MASTERCARD credit card

Where can I find the product key and the download link after placing the order?
You will find the key and the download link in your order data after you have placed your order.

Why can't I download the software yet?
You must first accept the waiver for the 14-day return policy

Will the payment be refunded if the order is wrong (e.g. the wrong operating system was selected)?
No. You have formally placed an order in AcadCloud and waived your right of withdrawal in the process. This means that you have received a unique licence key from us, for which ACOmarket GmbH has paid corresponding licence fees to the manufacturer/supplier. Since you have waived your right of withdrawal and the licence key assigned to your order is not reusable, we regret that a refund is not possible.

Where can I find help with installation or problems with the tool?
ACOmarket only sells the software. If you have any questions about the software and its installation, you can find support in the Knowledge Centre:

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